18 Jan 2016

FTC Approves Final Consent Order Against BMW of North America

Following a public comment period, the Federal Trade Commission has approved a final consent order against BMW of North America LLC, whose Mini division allegedly violated the Magnumson-Moss Warranty Act by telling consumers BMW would void their warranty unless they used MINI parts and Mini Dealers to perform maintenance and repair work.
 

In March 2015, BMW agreed to settle FTC charges through its MINI division. It violated a Warranty Act provision that prohibits companies from requiring consumers – in order to maintain their warranties – to use specific brands of parts or specified service centers unless the part or service Is provided to the consumer without charges.

The consent order, which will remain in effect for 20 years, prohibits BMW from violating the Warranty Act regarding any MINI division goods or services. It also bars BMW, regarding the sale of any MINI division good or service to say in order to ensure a vehicle’s safe operation or maintain its value, owners must have routine maintenance done only by MINI dealers or MINI centers without substantiating the representation with competent and reliable scientific evidence. BMW must not misrepresent any material fact about warranty or maintenance requirements of any good or service and is required to notify affected MINI owners of their right to use third-party parts and service without voiding warranty coverage unless BMW provides such parts or service for FREE. BMW is also required to post the notice on its website.

The commission vote approving the finial consent order was 4-0.

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Frequently Asked Questions+-

You have the ability to conveniently live stream the service being performed on your vehicle, as well as receive a detailed work order with our Kambio’s signature of completion.
All of our work is guaranteed, and we ensure your full satisfaction on the services performed on your vehicle. If in the rare event a customer experiences damage to their engine and the failure was proven to be caused by our products or service, we will either repair the engine or fully provide a replacement for your vehicle. Please ask our reservation team for more details.
Absolutely. We carry full garage insurance and coverage, and all of our Kambios are WSIB.
We only use high quality, name brand lubricants including synthetic oil. We use the correct viscosity of oil for your vehicle, as recommended by the manufacturer.
At this moment we are focused on our core service of on-location oil changes. Our added value services include but are not limited to seasonal tire change and storage, tire rotation, waterless car wash and other services as suggested by our customers.
Our prices are subject to the type of oil your vehicle OEM has suggested, and the location of the service. Our average going rate is $97.00, which includes up to 5L full synthetic oil, a new filter and travel time. Once you proceed with booking an oil change you will be provided with the exact price.
We’re currently in the GTA. Our main service points are commercial locations as well as residential locations after-hours.
Our services are catered to light duty vehicles.
No, what’s so cool about Kambio’s service is that you can continue doing what you love, while we do the same! You also have the freedom to live-stream our service from behind your desk.
We understand that your satisfaction is very important and that untidy work is not acceptable. We always place a large, absorbent safety mat under the vehicle before beginning an oil change. We also use over-sized oil drain pans, and we have special Spill Kits on hand in case a spill does happen. We are very concerned about the environment and about your vehicle.
Kambios are our operator technicians who are certified auto machanic's. They all have a minimum of 5 years experience as a mechanic and are passionate about changing the automotive service industry.
All of our waste oil and filters are recycled by Waste Management partners. None of it ends up in landfills.
Kambio was created for those who value time. Whether you are running a business, managing your busy lifestyle, using your vehicle for pleasure, or simply don’t have the time to travel to the dealership or lube shop, we offer the convenience of coming to you. Kambio delivers convenience, quality of work, and the value of time.
Our service hours for commercial zone clients are from 8:00am to 4:00pm, and residential clients from 4:00pm to 8:00pm. It’s recommended to check our scheduling portal for accurate service availabilities.
Yes. Our hours are 9am – 3pm.
Yes and No. it’s always recommended to check booking the schedule to see our operation hours on public holidays.
We require credit card information upon reservation in order to secure your booking.
You must cancel your booking at least 12 hours in advance in order to avoid any fees. Should there be a no show when the Kambio arrives, there will be a $50.00 cancellation fee charged applied to the credit card.
You can book your reservation by calling our live reservations at 1.844.526-2461 minimum of 24 hours in advance, or several weeks prior. You may receive same day service so long as your booking is done prior to 1:00pm EST. You’re always suggested to check with our live reservation team for availabilities.

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