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18 Jan 2016

FTC Approves Final Consent Order Against BMW of North America

Following a public comment period, the Federal Trade Commission has approved a final consent order against BMW of North America LLC, whose Mini division allegedly violated the Magnumson-Moss Warranty Act by telling consumers BMW would void their warranty unless they used MINI parts and Mini Dealers to perform maintenance and repair work.
In March 2015, BMW agreed to settle FTC charges through its MINI division. It violated a Warranty Act provision that prohibits companies from requiring consumers – in order to maintain their warranties – to use specific brands of parts or specified service centers unless the part or service Is provided to the consumer without charges.

The consent order, which will remain in effect for 20 years, prohibits BMW from violating the Warranty Act regarding any MINI division goods or services. It also bars BMW, regarding the sale of any MINI division good or service to say in order to ensure a vehicle’s safe operation or maintain its value, owners must have routine maintenance done only by MINI dealers or MINI centers without substantiating the representation with competent and reliable scientific evidence. BMW must not misrepresent any material fact about warranty or maintenance requirements of any good or service and is required to notify affected MINI owners of their right to use third-party parts and service without voiding warranty coverage unless BMW provides such parts or service for FREE. BMW is also required to post the notice on its website.

The commission vote approving the finial consent order was 4-0.

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Frequently Asked Questions+-

How do I know you will be performing an oil change?

You have the ability to conveniently live stream the service being performed on your vehicle, as well as receive a detailed work order with our Kambio’s signature of completion.

What are Kambio’s guarantees?

All of our work is guaranteed, and we ensure your full satisfaction on the services performed on your vehicle. If in the rare event a customer experiences damage to their engine and the failure was proven to be caused by our products or service, we will either repair the engine or fully provide a replacement for your vehicle. Please ask our reservation team for more details.

Are you insured and bonded?

Absolutely. We carry full garage insurance and coverage, and all of our Kambios are WSIB.

What type of oil do you use?

We only use high quality, name brand lubricants including synthetic oil. We use the correct viscosity of oil for your vehicle, as recommended by the manufacturer.

What are the other services you offer?

At this moment we are focused on our core service of on-location oil changes. Our added value services include but are not limited to seasonal tire change and storage, tire rotation, waterless car wash and other services as suggested by our customers.

What are your prices?

Our prices are subject to the type of oil your vehicle OEM has suggested, and the location of the service. Our average going rate is $97.00, which includes up to 5L full synthetic oil, a new filter and travel time. Once you proceed with booking an oil change you will be provided with the exact price.

Which areas do you service?

We’re currently in the GTA. Our main service points are commercial locations as well as residential locations after-hours.

Whom do you service?

Our services are catered to light duty vehicles.

Do I need to be there while you service my vehicle?

No, what’s so cool about Kambio’s service is that you can continue doing what you love, while we do the same! You also have the freedom to live-stream our service from behind your desk.

How do you prevent spills?

We understand that your satisfaction is very important and that untidy work is not acceptable. We always place a large, absorbent safety mat under the vehicle before beginning an oil change. We also use over-sized oil drain pans, and we have special Spill Kits on hand in case a spill does happen. We are very concerned about the environment and about your vehicle.

Who are the Kambios that will be performing an oil change on my vehicle?

Kambios are our operator technicians who are certified auto machanic's. They all have a minimum of 5 years experience as a mechanic and are passionate about changing the automotive service industry.

What do you do with the old oil and oil filters?

All of our waste oil and filters are recycled by Waste Management partners. None of it ends up in landfills.

Why would I use Kambio?

Kambio was created for those who value time. Whether you are running a business, managing your busy lifestyle, using your vehicle for pleasure, or simply don’t have the time to travel to the dealership or lube shop, we offer the convenience of coming to you. Kambio delivers convenience, quality of work, and the value of time.

What are your hours?

Our service hours for commercial zone clients are from 8:00am to 4:00pm, and residential clients from 4:00pm to 8:00pm. It’s recommended to check our scheduling portal for accurate service availabilities.

Do you provide service on Saturdays?

Yes. Our hours are 9am – 3pm.

Do you work on Public Holidays?

Yes and No. it’s always recommended to check booking the schedule to see our operation hours on public holidays.

Why do you need my credit card information?

We require credit card information upon reservation in order to secure your booking.

What is Kambio’s cancellation policy?

You must cancel your booking at least 12 hours in advance in order to avoid any fees. Should there be a no show when the Kambio arrives, there will be a $50.00 cancellation fee charged applied to the credit card.

How soon can I book an oil change service?

You can book your reservation by calling our live reservations at 1.844.526-2461 minimum of 24 hours in advance, or several weeks prior. You may receive same day service so long as your booking is done prior to 1:00pm EST. You’re always suggested to check with our live reservation team for availabilities.

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